OCBC Wing Hang China Terms & Conditions

Access to this site is granted by Oversea-Chinese Banking Corporation Limited [hereinafter known as "OCBC Bank"] and its subsidiaries [hereinafter individually & collectively with OCBC Bank, known as the "OCBC Group"( including OCBC Wing Hang Bank (China) Limited) subject to the following conditions. By accessing this website, you agree to be bound by the conditions below. If you do not agree to any of these conditions, please discontinue your access immediately. 

 

The information and materials contained in this website, including services, products, information, data, text, graphics, audio, video, links or other items - are provided "as is", and "as available". The OCBC Group does not warrant the accuracy, adequacy or completeness of such information and materials and expressly disclaims liability for errors or omissions in such information and materials. 

 

The information and data contained in this website are of a general nature which have not been verified, considered or assessed by any member of the OCBC Group in relation to the making of any specific investment, business or commercial decision. You should at all times consult your professional advisers and obtain independent verification of the information and data contained herein before making any decision based on any such information or data. 

 

The information contained in this website may be modified, deleted or replaced from time to time and at any time in the absolute discretion of the OCBC Group. 

 

No warranty of any kind, implied, express or statutory, including but not limited to any warranties of title, non-infringement of third party rights, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer virus, is given in conjunction with this website, or any information and materials therein. 

 

No warranty is given that access to any information or materials on this website, or this website as a whole will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no warranty is given that this website or any information or materials are free from any virus or other malicious, destructive or corrupting code, agent, program or macros. 

 

Nothing in this website shall be considered or construed as an offer or solicitation to sell, buy, give, take, issue, allot or transfer, or as the giving of any advice in respect of, shares, stocks, bonds, notes, interests, unit trusts, mutual funds or other securities, investments, loans, advances, credits or deposits in any jurisdiction. 

 

The copyright in this website is owned by the OCBC Group and/or its professional advisors. No part or parts hereof may be reproduced, distributed, republished, displayed, broadcast, hyperlinked or transmitted in any manner or by any means or stored in an information retrieval system without the prior written permission of OCBC Bank. You also may not, without OCBC Bank's permission, insert a hyperlink to this website on any other website or "mirror" any material contained on this website on any other server. 

 

All trademarks and service marks displayed in this website are the property of the respective members of the OCBC Group and where applicable, third party proprietors identified in the website. No right or licence is given to any party accessing this website to download, reproduce or use any such trade marks or services marks. No such trade mark or service mark may be used as a link to any OCBC Group member's site or any other site unless establishment of such a link and use of such trade mark or service mark is approved in advance by the applicable OCBC Group member in writing. 

 

THE OCBC GROUP SHALL IN NO EVENT BE LIABLE FOR ANY DAMAGES, LOSS OR EXPENSE INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGE, OR ECONOMIC LOSS ARISING FROM OR IN CONNECTION WITH: 

 

  • ANY ACCESS, USE OR THE INABILITY TO ACCESS OR USE THIS WEBSITE, OR RELIANCE ON THE CONTENTS OF THIS WEBSITE;
  • ANY SYSTEM, SERVER OR CONNECTION FAILURE, ERROR, OMISSION, INTERRUPTION, DELAY IN TRANSMISSION, OR COMPTUER VIRUS;
  • ANY USE OF OR ACCESS TO ANY OTHER WEBSITE LINKED TO THIS WEBSITE;
  • ANY SERVICES, PRODUCTS, INFORMATION, DATA, SOFTWARE OR OTHER MATERIAL OBTAINED FROM THIS WEBSITE OR FROM ANY OTHER WEBSITE LINKED TO THIS WEBSITE,

 

EVEN IF THE OCBC GROUP OR ITS AGENTS OR EMPLOYEES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES AND/OR EXPENSES. ANY HYPERLINKS TO ANY OTHER WEBSITES ARE NOT AN ENDORSEMENT OR VERIFICATION OF SUCH WEBSITES AND
SUCH WEBSITES SHOULD ONLY BE ACCESSED AT THE USER'S OWN RISKS. THIS EXCLUSION CLAUSE SHALL TAKE EFFECT TO THE FULLEST EXTENT PERMITTED BY LAW.

 

Any services offered through this website are strictly for the OCBC Bank's customers' access and/or use. By accessing this website and/or using the banking services offered through this website, you agree that Singapore law (including without limitation, the provisions of the Evidence Act (Cap. 97) and the Electronic Transactions Act (No 25. of 1998)) shall govern such access and the provision of such banking services and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.

 

In the event that the laws of the jurisdiction you are in do not permit or impose restrictions on the access to the contents of this website, you shall forthwith discontinue access or comply with such restrictions (as the case may be).

 

Privacy Policy

This Privacy Policy relates to the collection, use and disclosure of Personal Data by any member of the OCBC WING HANG BANK (China) ( “we” or “our bank”). Personal Data is information relating to an individual (“you” or “your”).

 

Personal Data comprises all the details OCBC WING HANG BANK (CHINA)  holds or collects about you, directly or indirectly, your transactions, financial information, interactions and dealings with OCBC WING HANG BANK (CHINA) , including information received from third parties and information collected through use of our website and our electronic banking services.

 

Purposes for which we may handle your Personal Data

The purposes for which we may handle your Personal Data include the following:

  1. processing applications for products and services, effecting payments, transactions and completing instructions or requests
  2. providing products and services (including electronic banking service)
  3. assessing suitability for products and services
  4. credit assessment, including conducting credit checks and setting credit limits
  5. operational purposes
  6. statistical analysis, including behavioural analysis and profiling
  7. establishment, continuation and management of banking relationships and accounts
  8. conducting market research and surveys with the aim of improving our products and services
  9. for marketing purposes, promotional events, competitions and lucky draws
  10. for the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime) identity verification, government sanctions screening and due diligence checks
  11. to comply with: local or foreign law, regulations, voluntary codes, directives, judgments or court orders, agreements between any member of the OCBC Group and any authority, regulator, or enforcement agency policies (including the OCBC Group’s policies), good practice, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands or requests of any authority, regulator, tribunal, enforcement agency, or exchange body
  12. to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights
  13. surveillance of premises and ATMs.

 

To whom we may disclose Personal Data

Any member of  OCBC WING HANG BANK (CHINA) , including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties for any of the purposes specified above. That includes the following, in any jurisdiction:

  1. any member of the OCBC Group anywhere in the world, including any officer, employee, agent or director
  2. professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support OCBC WING HANG BANK (CHINA) ’s business
  3. any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument
  4. any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents
  5. any debt collection agency, credit bureau or credit reference agency, rating agency correspondents, insurer or insurance broker, direct or indirect provider of credit protection and fraud prevention agencies
  6. any financial institution to conduct credit checks, anti-money laundering related checks, for fraud prevention and detection of crime purposes
  7. anyone we consider necessary to facilitate requests for services or applications for products with any member of the OCBC Group
  8. anyone we consider necessary in order to provide services in connection with a product.

 

Security

The security of your personal data is important to us. OCBC WING HANG BANK (CHINA)  and all members of the Group comply with technical and organisational security measures to safeguard your personal data. When using external service providers, we require that they adhere to the same security standards as OCBC WING HANG BANK (CHINA) . Personal data may be transferred to, or stored at, a location outside of your country of residence . Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.

 

You should be aware that the Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorized third parties. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence. We do not accept responsibility or liability for the confidentiality, security or integrity of your Personal Data in connection with its transmission over the Internet.

 

Other Terms and Conditions

There may be specific terms and conditions in our banking and product agreements that govern the collection, use and disclosure of your Personal Data. Such other terms and conditions must be read in conjunctions with this Privacy Statement.

 

Retention

We retain your Personal Data for legal, regulatory, business and operational purposes.

 

Marketing

We will not send you marketing material if you have specifically asked us not to do so.

 

Monitoring

To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.

 

Right of Access

Subject to applicable law, regulations and/or banking industry guidelines, you may have the right to request a copy of the Personal Data processed in relation to you. OCBC WING HANG BANK (CHINA)  may be allowed by law to charge a fee for a copy of personal data.

 

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time and should be reviewed regularly.

 

Contact Us

Requests for access to data or correction of data or for information regarding policies and practices and kinds of data held should be addressed to:

Call our “Service Feedback Hotline”: 40089 40089 (China),(86 755) 2583 3688 (Overseas), or

Send email to: CustomerVoice@ocbc.com, or

Send mail to: Customer Experience Department, OCBC Bank Tower No.1155 Yuan Shen Road, Pudong New District, Shanghai 200135. 

 

IMPORTANT: By accessing this web site and any of its pages you are agreeing to the terms set out above. Thank you for choosing OCBC Wing Hang Bank (China).