You can obtain the Velocity@ocbc application form at any of our branches. Alternatively, you can either

Ø       Click here to download a copy of the Velocity@ocbc Application Form

Ø       Click here to download a sample of how the Velocity@ocbc Application Form is completed

Ø       Contact us at (021) 6146 3222.

Once we have processed your application, we will send you a Password Mailer containing your User ID, confidential User Password and Organisation ID. You will require this information to login to Velocity@ocbc.

Yes. You can access Velocity@ocbc anytime and anywhere to obtain the latest information, be it account information or status of transactions instructed via Velocity@ocbc.

Yes. There are no restrictions on the number of Authorised Users in Velocity@ocbc. Please complete the Authorised User details on the Velocity@ocbc application form.

We recommend the following minimum system requirements:

- WINXP

- Adobe Acrobat Reader Ver 5.0 up to 8.0

- Internet connection, Broadband recommended
Microsoft® Internet Explorer (IE) Version 6.0 and above, Windows XP with SP2 is recommended.

- Java Virtual Machine - tighten security for opening/closing secured sessions.

Sun Java Runtime Environment (JRE) Version 5.0 update 10 – 1.5.0_10 is recommended.

If you should encounter any problems or have any enquiries relating to the usage of Velocity@ocbc, kindly contact us at the following:

Hotline: (021) 6146 3222.
Operating Hours:
Mon - Fri
9:00am - 6:00pm

Email:Velocity.cn@ocbc.com

We aim to respond to you within 24 hours upon receipt of your email, with the exception of Saturdays, Sundays and Public Holidays, where we will respond to your email on the following business day.

The use of electronic banking services are governed by the Business Account Terms and Conditions.

Please click here for the full document.

If you are logging in for the first time or requires assistance usingVelocity@ocbc kindly refer to the above guide. This guide covers 7 most frequently used functions that should get you up-and-running on Velocity@ocbc. Just click on the above link to download the guide.

Once we have processed your application, we will send you a pinmailer containing your User ID, confidential User Password and Organisation ID.

You can choose to bookmark this URL address for easy log-on:

Internet Banking for Business:

http://www.ocbc.com.cn/html_english/html/velocity/index.shtm

 At the bottom right of the login page, please double click on the lock icon. 

The certificate window will appear as shown below.

If the page is not encrypted, the message will show "This type of document does not have a security certificate."

Ensure the following appears on the certificate:

•  The Certificate is issued to bb.ocbc.com
•  The Certificate Is issued by Verisign
•  The Certificate has a valid date

On your Internet Explorer Browser Menu bar, go to [Tools]
- Select [Internet Options]

- Select [Advanced] and scroll down to [Security]
- Check the options [Use SSL 2.0] and [Use SSL 3.0]
- Click [OK]

Once you have logged onto Velocity@ocbc, you should expect a pop-up screen. This screen will display Velocity@ocbc's Cash Management modules.Upon logging onto Velocity@ocbc, if you do not see a pop-up screen displaying Velocity@ocbc's Cash Management modules, it is likely that the settings on your computer has been set to filter and prevent pop-up screens.

To adjust your system settings to enable Velocity@ocbc pop-up screen, please follow the instructions enclosed in this  guide.

Please note that by adjusting your system settings according to the instructions in the guide, you will enable only the Velocity@ocbc pop-up screen. All other pop-up screens will continue to be filtered out by the computer.

What are pop-ups?

It is a new window that appears automatically over the existing browser. These windows are normally meant for advertisements.

What are pop-up blockers?

A pop-up blocker is designed to prevent these new windows from appearing.

Please complete the Velocity@ocbc User Request Form   and mail it to us. We will process your request upon receiving the original form.

• If you remember your password, please complete the reactivate password section.
• If you have forgotten your password, please complete the re-issue password section.  

Please complete the Velocity@ocbc User Request Form and mail it to us. We will process your request upon receiving the original form.

• If you remember your password, please complete the reactivate password section.
• If you have forgotten your password, please complete the re-issue  password section.  

To request for a new User ID and/or Login Password, complete the Velocity@ocbc User Request Form and mail  it to us. We will process your request upon receiving the original form.

• Please complete the mandatory re-issue password section.

You could have mistaken the character in the password provided by the Bank as such:

• Alphabet "b" mistaken for the number "6"
• Alphabet "O" is mistaken for the number "0" which is more elongated
• Alphabet "I" is mistaken for the number "1"
• Alphabet "I" and "J" when placed side-by-side is mistaken for the number "0" or the alphabet "D"

You should also check the date on the PIN Mailer, as we could have sent out another password to you due to non-receipt issues.   

You may wish to clear the browser cache by doing the following:
- On your Internet Explorer Browser Menu bar, go to [Tools]
- Select [Internet Options]

- Select [General] > go to [Temporary Internet Files] > select [Delete Files]
- Click [OK]

- Close and re-start your browser

If you still encounter difficulty, please contact our Customer Service Officer at  (021) 6146 3222  or email us at Velocity.cn@ocbc.com.

Please ensure that you are using the recommended browser. We support Microsoft Internet Explorer (IE) Version 6.0 or higher. You can obtain latest product updates by:

For IE 6.0:
- On your Internet Explorer Browser Menu bar, go to [Tools >] [Windows Update]

Please ensure that you are using the recommended browser. We support Microsoft Internet Explorer (IE) Version 6.0 or higher. You also need to activate the Java and JavaScript features.

To activate Java and JavaScript:
- On your Internet Explorer Browser Menu bar, go to [Tools]
- Select [Internet Options]



- Select [Advanced] > scroll to [Java (Sun)] or [Microsoft VM] (whichever you have as your Java Virtual Machines)

- if you are using Sun JVM ensure that Use JRE 1.5.0_<version> for <applet> (requires restart) is checked or if you are using Microsoft VM, ensure that JIT compiler for virtual machines enabled (requires restart) is checked.
- Click [OK]
    
                                        Sun Java VM

                                      Microsoft VM

• What is 2FA?
• Why is OCBC Bank introducing 2FA?
• What are the benefits of 2FA?
• Why did OCBC Bank choose a hardware token?
• Where can I get more information on 2FA?
• Is the new Digipass less secured because there is no PIN protecting access to the Digipass?
• Who do I call if I have questions regarding 2FA?

What is 2FA

2FA refers to Two-factor Authentication, an enhanced process to secure your access and use of Velocity@ocbc.

Two-factor Authentication is a security process in which the user provides two means of identification. One is typically a physical token which generates a security code, for example, the Digipass. The other is typically something memorised ie. USER NAME, PASSWORD and ORGANISATION ID. In this context, the two factors involved are sometimes spoken of as “something you have” and “something you know”.

Used in combination, these two factors will provide greater peace of mind in performing banking transactions over the internet.

Why is OCBC Bank introducing 2FA?

OCBC Bank is committed to high levels of online banking security. We introduced 2FA in Velocity@ocbc since its inception in 2001

The introduction of the 2^nd factor authentication during login process provides an additional layer of security to ensure that our customers’ banking information and transactions online are safe and secure.

What are the benefits of 2FA ?

In light of increased Internet security threats like Phishing and the use of Spyware, employing 2FA will significantly mitigate the risk of someone, impersonating as yourself, gaining illegal access to your Internet banking account. By combining the use of "something you know" (your login credentials and password) and "something you have" (your personal Digipass) to access Velocity@ocbc, this works in combination to provide you with greater assurance and confidence when performing financial transactions over the Internet.

Why did OCBC Bank choose a hardware token?

The Digipass security device has been successfully adopted by Velocity@ocbc customers since its inception in 2001.  Hence, we would like to continue with a practice which our customers from the business community are already familiar and comfortable with.

Where can I get more information on 2FA?

Please visit www.ocbc.com for more information on 2FA.

For other Velocity@ocbc issues please contact us at (021) 6146 3222 .

Is the new Digipass less secured because there is no PIN protecting access to the Digipass?

The new Digipass provides both security and convenience.

Access to Velocity@ocbc is further protected by the USER NAME, PASSWORD and ORGANISATION ID which is something known only to the User. This fulfils the 2FA security process where ‘something you have’ (hardware token) and ‘something you know’ (User Name, Password & Organisation ID) are both required in order to login to Velocity@ocbc.

For security reasons, Users are advised to keep their passwords confidential and to keep their Digipass with them at all times.

Who do I call if I have questions regarding 2FA?

Please contact us at (021) 6146 3222.

• I've just received the Velocity@ocbc Starter Kit, how do I know which Digipass belongs to me?
• How do I use my Digipass?
• How do I know if I have activated my Digipass successfully?
• When do I need to use the Digipass?
• Can I use the same Digipass for 2 different login IDs? Eg. Sharing among different Users?
• What happens if my colleague and I mixed up our Digipasses?
• Can I login to Velocity@ocbc if I do not have my Digipass with me?
• What happens if I enter the incorrect Security Code?
• I am a frequent traveller; can I use the Digipass to log on to Velocity@ocbc when I am overseas?

I've just received the Velocity@ocbc Starter Kit, how do I know which Digipass belongs to me?

The new Digipasses in the Velocity@ocbc Starter Kit are not pre-assigned. Each User can choose any one of the new Digipasses to complete a one-time registration and activation process upon first login. This can be done from the Effective Date indicated in the letter presented with the Starter Kit. Thereafter, the Digipass is unique to the User who registered and activated the Digipass.

How do I use my Digipass?

First, you are required to register and activate the Digipass.
You can use the Digipass for login and transaction authorisation via Velocity@ocbc.

Please refer to the "Getting Started ” guide for information on how to complete these processes.

How do I know if I have activated my Digipass successfully?

Please refer to the "Getting Started” guide for information on how to complete these processes.

When do I need to use the Digipass?

All Users are required to use the Digipass to login to Velocity@ocbc. For Authorisers within the company, they will also use the Digipass at the point of approving the transactions within Velocity@ocbc

Can I use the same Digipass for 2 different login IDs? Eg. Sharing among different Users?

No.
Once a User has completed the one-time registration to their Digipass, their User Name/ID will be registered to that Digipass making this Digipass unique to the User. The Digipass cannot be registered to another Velocity@Ocbc User. This protects and ensures the integrity of each User’s access to Velocity@ocbc

What happens if my colleague and I mixed up our Digipasses?

If the Digipass(es) has already been registered to their respective User, the correct device must be used for login, otherwise the login will fail.

Please contact us at (021) 6146 3222 for assistance.

Can I login to Velocity@ocbc if I do not have my Digipass with me?

No. All users are required to use the Digipass to login to Velocity@ocbc

What happens if I enter the incorrect Security Code?

If you enter an incorrect Security Code, you will be prompted to enter a new one. For security reasons, please note that your login will be disabled after 5 consecutive incorrect login entries.

I am a frequent traveller; can I use the Digipass to log on to Velocity@ocbc when I am overseas?

Yes you can. The Digipass has been designed to ensure that you will be able to use it anywhere with an Internet connection. We have also made sure that it is as light and portable, for your convenience to travel with it. We recommend that you keep the Digipass with items which you are unlikely to leave behind (such as keys to your house), to ensure that you have it with you at all times.

Obtain a copy of the  User Request Form and complete the portion under Digipass Service Request.  Fill in the User Name/ID and mail the completed form to the address indicated at the top of the form.

• Do I have to pay a fee for the use of the Digipass?
• Will I be charged for a replacement Digipass?

Do I have to pay a fee for the use of the Digipass?

Velocity@ocbc service fees applies, depending on the service package you have subscribed to. Please refer to the Velocity@ocbc application form for more details.

Will I be charged for a replacement Digipass?

No. However, administrative service fees for Velocity@ocbc applies.

• When I try to enter the security code, I keep getting an error message. How do I proceed?

When I try to enter the security code, I keep getting an error message. How do I proceed?

Please contact us at (021) 6146 3222 for assistance.