Internet banking


How do I use OCBC Wing Hang China Internet Banking?

Steps of using OCBC Wing Hang China Internet Banking are as follows:

  1. To login, please key in an Access Code and a 6-12 digit Password, which is only known to you. After enter 3 wrong password entries, your User ID will be locked for security purposes.
  2. Once you have logged in, all communications are encrypted to protect the confidentiality of your transactions using Secure Sockets Layer (SSL 128 bit), the highest level of encryption used.
  3. The session will automatically be terminated if account remains unused for 10 minutes. This reduces risks of unauthorised access to your account.
  4. Exit OCBC Wing Hang China Internet Banking after use.

What should I do if I encounter problems with logging into OCBC Wing Hang China Internet Banking?

Check if you have the necessary hardware and software requirements specified below:

  • Recommended hardware requirements
    • 1 GHz processor or highe
    • 1 GB RAM
  • Recommended software requirements
    • Windows 7 or higher; Windows Server 2008 R2 or higher; MAC OS X 10.9 or higher
    • Internet Explorer 8 or higher
    • Mozilla Firefox 27/ESR 31.0  or higher
    • Apple Safari 9 or higher

If you are accessing OCBC Wing Hang China Internet Banking through a Local Area Network (LAN), please check whether your LAN is configured to allow secured transactions through the Internet.

Can I access OCBC Wing Hang China Internet Banking using a public PC?

We do not encourage the access of OCBC Wing Hang China Internet Banking using a public or shared PC as you’re more exposed to malicious programs or viruses.

What if I have forgotten my Password?

If you have forgotten your Password, please visit any of our Branches or Sub-branches with Consumer Financial Services or contact our OCBC Wing Hang China Internet Banking Help Desk at 40089 40089 (mainland China) for assistance.