Internet banking

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How do I use OCBC Internet Banking?

Steps of using OCBC Internet Banking are as follows:

  1. To login, please key in an Access Code and a 6-12 digit Password, which is only known to you. After enter 5 wrong password entries, your User ID will be locked for security purposes.
  2. Once you have logged in, all communications are encrypted to protect the confidentiality of your transactions using Secure Sockets Layer (SSL 128 bit), the highest level of encryption used.
  3. The session will automatically be terminated if account remains unused for 10 minutes. This reduces risks of unauthorised access to your account.
  4. Exit OCBC Internet Banking after use.

What should I do if I encounter problems with logging into OCBC Internet Banking?

Check if you have the necessary hardware and software requirements specified below:

  • Recommended hardware requirements
    • A Pentium PC (min 500 Mhz, 64 MB RAM & above)
    • A 56 kbps modem or higher.
  • Recommended software requirements
    • WIN98SE / WINXP / WIN VISTA;MAC
    • Internet Explorer 5.5 or higher;Safari
    • Netscape Navigator 6.2 or higher

If you are accessing OCBC Internet Banking through a Local Area Network (LAN), please check whether your LAN is configured to allow secured transactions through the Internet.

Can I access OCBC Internet Banking using a public PC?

We do not encourage the access of OCBC Internet Banking using a public or shared PC as you’re more exposed to malicious programs or viruses.

What if I have forgotten my Password?

If you have forgotten your Password, please visit any of our Branches or Sub-branches with Consumer Financial Services or contact our OCBC Internet Banking Help Desk at 400 670 2888 (mainland China) for assistance.