Velocity@ocbc FAQs

What is 2FA?

2FA refers to two-factor authentication, an enhanced process to secure your access and use of Internet Banking.

Two-factor authentication is a security process in which the user provides two means of identification. One is typically a physical token which generates a One-Time-Password, for example, the Digipass. The other is typically something memorised i.e. USERNAME, PASSWORD and ORGANISATION ID. In this context, the two factors involved are sometimes spoken of as “something you have” and “something you know”.

Used in combination, these two factors will provide greater peace of mind in performing banking transactions over the internet.

Why is introducing 2FA?

Our Bank is committed to high levels of online banking security. We introduced 2FA in Internet Banking since its inception in 2001 The introduction of the 2nd factor authentication during login process provides an additional layer of security to ensure that our customers’ banking information and transactions online are safe and secure.

What are the benefits of 2FA?

In light of increased Internet security threats like Phishing and the use of Spyware, employing 2FA will significantly mitigate the risk of someone, impersonating as yourself, gaining illegal access to your Internet banking account.

By combining the use of "something you know" (your login credentials and password) and "something you have" (your personal Digipass) to access Internet Banking, this works in combination to provide you with greater assurance and confidence when performing financial transactions over the Internet.

Why did Bank choose a hardware token?

The Digipass security device has been successfully adopted by Internet Banking customers since its inception in 2001. Hence, we would like to continue with a practice which our customers from the business community are already familiar and comfortable with.

Where can I get more information on 2FA?

Please visit for more information on 2FA. For other Internet Banking issues, please contact us via hotline.

Is the new Digipass less secured because there is no PIN protecting access to the Digipass?

The new Digipass provides both security and convenience. Access to Internet Banking is further protected by the USER NAME, PASSWORD and ORGANISATION ID which is something known only to the User. This fulfils the 2FA security process where ‘something you have’ (hardware token) and ‘something you know’ (Username, Password and Organisation ID) are both required in order to login to Internet Banking. For security reasons, users are advised to keep their passwords confidential and to keep their Digipass with them at all times.

Who do I call if I have questions regarding 2FA?

Please contact us via hotline.

I've just received the Starter Kit, how do I know which Digipass belongs to me?

The new Digipasses in the Starter Kit are not pre-assigned. Each user can choose any one of the new Digipasses to complete a one-time registration and activation process upon first login. This can be done from the Effective Date indicated in the letter presented with the Starter Kit. Thereafter, the Digipass is unique to the user who registered and activated the Digipass.

How do I use my Digipass?

First, you are required to register and activate the Digipass.
You can use the Digipass for login and transaction authorisation via Internet Banking. A Getting Started Kit will be sent to you, it guide for information on how to complete these processes.

When do I need to use the Digipass?

All users are required to use the Digipass to login to Internet Banking. For Authorisers within the company, they will also use the Digipass at the point of approving the transactions within Internet Banking.

Can I use the same Digipass for 2 different login IDs? Eg. Sharing among different Users?

No, once a user has completed the one-time registration to their Digipass, their Username / ID will be registered to that Digipass making this Digipass unique to the User. The Digipass cannot be registered to another Internet Banking user. This protects and ensures the integrity of each user’s access to Internet Banking.

What happens if my colleague and I mixed up our Digipasses?

If the Digipass(es) has already been registered to their respective user, the correct device must be used for login, otherwise the login will fail.

Please contact us via hotline for assistance.

Can I login to Internet Banking if I do not have my Digipass with me?

No. All users are required to use the Digipass to login to Internet Banking.

What happens if I enter the incorrect One-Time-Password?

If you enter an incorrect One-Time-Password, you will be prompted to enter a new one. For security reasons, please note that your login will be disabled after 5 consecutive incorrect login entries.

I am a frequent traveller; can I use the Digipass to log on to Internet Banking when I am overseas?

Yes you can. The Digipass has been designed to ensure that you will be able to use it anywhere with an Internet connection. We have also made sure that it is as light and portable, for your convenience to travel with it. We recommend that you keep the Digipass with items which you are unlikely to leave behind (such as keys to your house), to ensure that you have it with you at all times.

Do I have to pay a fee for the use of the Digipass?

Internet Banking service fees applies, depending on the service package you have subscribed to. Please refer to application form for more details.

Lost / defective digipass

Obtain a copy of the USER MAINTENANCE FORM and complete the portion under Digipass Service Request. Fill in the Username / ID and mail the completed form to the address indicated at the top of the form.

When I try to enter the One-Time-Password, I keep getting an error message. How do I proceed?

Please contact us via hotline for assistance.