Unwavering commitment and enthusiasm for customer service


Relationship Manager

Corporate Banking

Tracy has been with the Bank for over 12 years and is a Relationship Manager in the last 3 years . She is well - known for her unwavering commitment and enthusiasm for customer service . Tracy specialises in opening corporate accounts for non - borrowing clients and offers cash management and foreign exchange services . Tracy's dedication is palpable , always prioritising her clients' needs and consistently going the extra mile to deliver exceptional service . Many clients are so impressed by Tracy's high - quality service that they transferred their business to our Bank because of her .

One of her clients in the electronics industry faced immense time pressure due to short shipment terms with their customers . Tracy was responsible for managing the client ' s corporate accounts and transaction follow - ups . She demonstrated strong commitment to go the extra mile for her client , responding promptly and warmly to their inquiries , regardless of complexity or urgency , and sometimes even beyond office hours . Tracy ' s customer - centric approach led her to provide innovative solutions that significantly increased the client's deposit income .

In appreciation of her outstanding service , the Finance Manager penned a heartfelt letter , acknowledging Tracy's conscientious efforts and invaluable support that allowed their company to deepen its relationship with the Bank , resulting in a substantial deposit in the millions and significant opportunities for the business .