If you have any enquiry, fraud whistle blowing or complaint about our Tariff or other services, please contact us through below 3 channels:

  • Call our “Service Feedback Hotline”: 40089 40089 (China's mainland),+86 755 2583 3688 (Hong Kong, Macao, Taiwan and Overseas), or

  • Send email to:, or

  • Send mail to: CRPC Working Committee, OCBC Centre, No.1155 Yuan Shen Road, Pudong New District, Shanghai 200135.  

  • Whistleblowing website:

  • Head Office
  • Service Network
  • Corporate Banking
  • Private Banking