Problems with pop-up blockers...
My account is locked. What should I do?
My account has been disabled. What should I do?
If I have forgotten my User ID and / or Password.What should I do?
What should I do if I have difficulty accessing my Internet Browser?
I am unable to key in my login details (User ID, Password and Origanisation ID) on the login screen.What shoud I do?
Problems with pop-up blockers...

Once you have logged onto Velocity@ocbc, you should expect a pop-up screen. This screen will display Velocity@ocbc's Cash Management modules.Upon logging onto Velocity@ocbc, if you do not see a pop-up screen displaying Velocity@ocbc's Cash Management modules, it is likely that the settings on your computer has been set to filter and prevent pop-up screens.

Please note that by adjusting your system settings according to the instructions in the guide, you will enable only the Velocity@ocbc pop-up screen. All other pop-up screens will continue to be filtered out by the computer.

What are pop-ups?

It is a new window that appears automatically over the existing browser. These windows are normally meant for advertisements.

What are pop-up blockers?

A pop-up blocker is designed to prevent these new windows from appearing.

My account is locked. What should I do?

Please complete the Velocity@ocbc User Request Form and mail it to us. We will process your request upon receiving the original form.

  • If you remember your password, please complete the reactivate password section.
  • If you have forgotten your password, please complete the re-issue password section.
My account has been disabled. What should I do?

Please complete the Velocity@ocbc User Request Formand mail it to us. We will process your request upon receiving the original form.

  • If you remember your password, please complete the reactivate password section.
  • If you have forgotten your password, please complete the re-issue  password section.


If I have forgotten my User ID and / or Password.What should I do?

To request for a new User ID and/or Login Password, complete the Velocity@ocbc User Request Form and mail it to us.We will process your request upon receiving the original form.

Please complete the mandatory re-issue password section.


What should I do if I have difficulty accessing my Internet Browser?

You should approach your Internet Service Provider for assistance.

I am unable to key in my login details (User ID, Password and Origanisation ID) on the login screen.What shoud I do?

Please ensure that you are using the recommended browser. You also need to activate the "Scripting" features.